Michael Page Company Profile

Application Support Engineer

Michael Page

Functieomschrijving

Taken en verantwoordelijkheden

 

As an Application Support Engineer, you are the first point of contact for our customers when they need support. You make an inventory of the situation and organize a suitable solution. For more complex issues you communicate with the consultants and developers. You are therefore also the key for handling support issues. In addition to daily support, you also assist the customer with advice and action so that they can handle their processes efficiently. While maintaining and supporting the current Navision 2009 platform, the ideal candidate will also support the transition from Navision 2009 towards D365 F&O. You will be member of the Applications team and have a strong focus on both the technical and functional side; you will work on supporting the operational ERP systems as well as improving the customer service experience. Tasks and responsibilities:

  • You help our customers solve questions about the ERP solution and applications
  • You think along in the customer's business processes, recognize reoccurring issues and think of sustainable solutions
  • You like to analyze processes and issues and solve these reports
  • Maintain and update the knowledgebase and support chat bots
  • Collaborating with colleagues from other IT teams

Being part of one of the largest international IT transformationsWorking with the latest technology of Microsoft Dynamics365

 

Profiel

 

  • You have at least a bachelor degree in Information Technology or equivalent;
  • At least 2 years' experience in a similar role as Application Support Engineer;
  • Experience with and (functional and technical) knowledge of Dynamics AX or NAV - knowledge of D365 would be a big plus;
  • You have a good understanding of processes and able to recognize issues;
  • You like to solve problems and proactively come up with sustainable solutions;
  • An excellent command of the English language, spoken and written - a second European language is a plus.

Competences

  • Analytical
  • Strong communication skills
  • Creative
  • Innovative / out of the box
  • Hands-on
  • Problem solving
  • Pragmatic
  • Result oriented
  • Service oriented

 

Over onze klant

 

Fagron was founded in Rotterdam (The Netherlands) in 1990 and is a dynamic organization with over 2,600 employees worldwide. As the global market leader in personalized medicine, we are highly passionate about being at the forefront of our field. Each day, we are committed to improving the lives of millions of people across the world by optimizing and innovating personalized pharmaceutical solutions. Our strategy is to 'optimize and innovate personalized pharmaceutical care'. We support prescribers and pharmacists in enhancing medication compliance and help to improve the lives of patients every day. Fagron develops innovative concepts, products and formulas to meet the specific needs and wishes of compounding pharmacies, prescribers and patients in 60 countries. Fagron is experiencing a rapid growth and in order to support this growth and ambitions, they are going through a large IT transformation. The IT transformation is focused on replacing the current application landscape to a new state of the art application landscape based on Dynamics 365. To support this, we are looking for an Application Support Engineer, who has a good understanding and knowledge of ERP platforms, applications and related ERP processes and is eager to join the team within this transformation.

 

Aanbod

 

The opportunity to work within a global market leading company and to be part of a large IT transformation. Fagron will support your personal growth and will encourage you to develop your skills and talents. Part of the role is a full comprehensive salary package (including bonus).