Backend Engineer

Deepdesk, part of AnywhereNow, power AI Assistants and Virtual Agents for enterprise contact centres, helping brands like Rabobank, Vodafone, and DHL boost productivity today while scaling for the future of customer experience. As part of AnywhereNow, a global leader in customer experience technology with 220 colleagues worldwide, we combine the agility of a scale-up with the strength of an established enterprise provider.

The opportunity

We are looking for a Python Backend Engineer to design and develop scalable, robust systems that support AI-driven customer service solutions. At Deepdesk we are building 'Augmented Intelligence' for the enterprise. Our core value, "Think Human," guides everything we do creating AI that amplifies human abilities rather than replacing them. From developing our own Dutch GPT-5 generative model to crafting tailored AI solutions for large enterprise customer service teams, we're proud to help businesses navigate the complex, ever-evolving world of AI, with a human-first approach.

• Design and develop scalable backend systems supporting AI Assistants and Virtual Agents
• Build robust APIs and services for enterprise contact centre solutions
• Collaborate with cross-functional teams to translate complex feature requests into scalable, user-centric solutions
• Oversee the development of microservices, ensuring smooth and efficient implementation from start to finish
• Lead or participate in architecture discussions to create scalable and resilient solutions for enterprise-grade customer service applications
• Architect systems that handle high-volume customer interactions
• Collaborate with AI/ML teams to integrate generative AI capability
• Writing (and reviewing) well-tested, clean and maintainable code
• Following software engineering best practices, while staying pragmatic (don't over-engineer)

Our stack

• Python backend with Django, Flask, and FastAPI frameworks
• PostgreSQL for relational database management with complex migrations
• Celery/RabbitMQ for asynchronous task processing
• Google Cloud Platform and Kubernetes for cloud infrastructure and orchestration
• Microservices architecture powering enterprise-grade applications

Required Experience

• A creative and pragmatic approach to problem-solving
• Solid background in Python backend development, including extensive work with Django, and other web frameworks such as Flask and FastAPI
• Extensive experience with relational databases (PostgreSQL), SQL, and database migrations
• Experience with Celery/RabbitMQ
• Hands-on experience with Cloud Services (such as Google Cloud) and Kubernetes
• Strong knowledge of API design and microservices architecture
• Experience building scalable, distributed systems
• Python, Java, C#, C++

Benefits

• Other things this job offers:
• Work anywhere, anytime
• Small team, big clients
• Start-up culture, enterprise demands
• Full autonomy, full ownership
• High standards, lots of humor